Terms of Service

1. Acceptance of Terms

By accessing, installing, or using LEO AI Microsoft Teams Voice Bot ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Cloud Solution Company LTD ("Company," "we," "us," or "our"). Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

2. Service Description

2.1 Overview

LEO AI is an artificial intelligence-powered voice bot designed to enhance Microsoft Teams meetings and conversations. The Service provides:

• Multi-language voice interaction and translation capabilities
• AI-powered conversation assistance and responses
• Real-time web search and information retrieval
• Meeting transcription and summarization features
• Integration with Microsoft Teams platform

2.2 Service Features

The Service includes various features that may be available based on your license plan:

• Voice Recognition: Convert speech to text in multiple languages
• AI Responses: Intelligent responses powered by advanced AI models
• Web Search: Real-time internet search capabilities
• Language Support: Support for 8+ languages including English, Turkish, German, Spanish, French, Italian, Russian, and Portuguese
• Teams Integration: Seamless integration with Microsoft Teams meetings and chats

2.3 Service Limitations

The Service is provided "as is" and may have limitations including but not limited to:

• Usage limits based on your license plan
• Dependency on internet connectivity and third-party services
• Accuracy limitations in voice recognition and AI responses
• Availability restrictions based on geographic location

3. Eligibility and Account

3.1 Eligibility Requirements

To use the Service, you must:

• Be at least 18 years old or have parental consent
• Have a valid Microsoft Teams account
• Be authorized to use the Service on behalf of your organization (if applicable)
• Comply with all applicable laws and regulations
• Not be prohibited from using the Service under applicable law

3.2 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

3.3 Organizational Use

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. License Plans and Pricing

4.1 Available Plans

4.2 License Grant

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription.

4.3 Usage Limits

Your use of the Service is subject to the usage limits specified in your chosen plan. Exceeding these limits may result in service restrictions or additional charges.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Service for legitimate business and personal purposes in accordance with these Terms and applicable laws.

5.2 Prohibited Uses

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service for competitive intelligence or to develop competing products
• Share, distribute, or resell access to the Service without authorization
• Use automated systems to access the Service beyond normal usage
• Transmit spam, malware, or other malicious content
• Violate intellectual property rights
• Engage in fraudulent or deceptive practices

5.3 Content Responsibility

You are solely responsible for all content you transmit through the Service, including voice recordings, text messages, and any other data. You warrant that you have all necessary rights to such content.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, algorithms, designs, trademarks, and other intellectual property, is owned by us or our licensors. You acknowledge that no title to or ownership of any proprietary rights related to the Service is transferred to you.

6.2 Your Content

You retain ownership of any content you provide to the Service. However, you grant us a limited license to use, process, and store your content solely for the purpose of providing the Service.

6.3 Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by us without any obligation to compensate you.

6.4 Third-Party Content

The Service may include content from third parties, including AI models, web search results, and other data sources. Such content is subject to the respective third parties' terms and conditions.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

7.1 Data Processing

By using the Service, you consent to the processing of your data as described in our Privacy Policy, including:

• Voice recordings for speech recognition and AI processing
• Usage data for service improvement and analytics
• Account information for billing and support purposes

7.2 Data Security

We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks of transmitting data over the internet.

8. Payment Terms

8.1 Subscription Fees

Paid plans require advance payment of subscription fees. Fees are non-refundable except as expressly stated in these Terms or required by law.

8.2 Billing

• Subscription fees are billed monthly or annually as selected
• Automatic renewal unless cancelled before the renewal date
• Price changes require 30 days' advance notice
• Failed payments may result in service suspension

8.3 Refunds

Refunds are generally not provided, except:

• Within 7 days of initial subscription for new users
• For service outages exceeding our SLA commitments (Enterprise plans)
• As required by applicable consumer protection laws

8.4 Taxes

You are responsible for all applicable taxes related to your use of the Service. Prices are exclusive of taxes unless otherwise stated.

9. Service Availability

9.1 Uptime Commitment

• Free/Standard/Premium: Best effort availability, no SLA
• Enterprise: 99.9% uptime SLA with service credits for outages

9.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary to protect the Service or users.

9.3 Service Dependencies

The Service depends on third-party services including Microsoft Teams, Azure services, and AI providers. Outages of these services may affect our Service availability.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.

10.3 Maximum Liability

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10.4 AI Accuracy Disclaimer

AI-generated responses may contain inaccuracies or errors. You should verify important information independently and not rely solely on AI responses for critical decisions.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your content or data transmitted through the Service
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team or through the user panel. Termination will be effective at the end of your current billing period.

12.2 Termination by Us

We may terminate or suspend your access immediately for:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees
• Fraudulent or illegal activity
• Extended periods of inactivity

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data may be deleted according to our data retention policy
• Outstanding fees remain due and payable
• Provisions that should survive termination will remain in effect

13. Modifications

13.1 Terms Updates

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• In-app notifications
• Website announcements

13.2 Service Changes

We may modify, suspend, or discontinue any aspect of the Service with reasonable notice, except for emergency situations.

13.3 Continued Use

Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of [Your Jurisdiction].

14.1 Dispute Resolution

Before filing any legal action, parties agree to attempt resolution through good faith negotiations for at least 30 days.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.